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Warranty Claim Form

Submit a Warranty Claim

If you need to make a warranty claim, please complete the form below. Ben Wye Engineering & Design provides a two-year warranty covering defects in materials and workmanship when used as intended and under normal service conditions.

Before submitting your claim, ensure that:

  • Your product is registered within 14 days of purchase.
  • The issue is not related to normal wear items (e.g., blades, skids, tyres) or misuse.
  • The claim is lodged through your original dealer, as all warranty approvals must come from Ben Wye Engineering before any work can commence.

Once submitted, your claim will be reviewed, and you will be contacted regarding the next steps.

 

Warranty Claim Form

Dealer Information

Sales Rep Name(Required)

Machine Owner Details

Name(Required)
Address(Required)

Machine Details

DD slash MM slash YYYY
DD slash MM slash YYYY
Drop files here or
Max. file size: 64 MB.
    Approximate labour to complete repair (if known)
    Please Note -

    The claim will be assessed by Ben Wye Engineering to determine if it will be approved. This may take up to 5 working days from when Ben Wye Engineering is first notified of the problem and proof of product failure is supplied.

    If the Warranty claim is approved, a claim number will be issued to the Dealer.

    Any work commenced without approval from Ben Wye Engineering and without a claim number will NOT be covered by Warranty. Repairs must be made by Ben Wye Engineering or an authorised dealer. Ben Wye Engineering will not approve invoices sent for repairs that have not been previously approved.

    Travel and freight charges associated with the processing of the warranty claim will not be covered by Ben Wye Engineering and are the responsibility of the owner/purchaser.

    Consent(Required)
    This field is for validation purposes and should be left unchanged.