Warranty Claim Form

Dealer Information

Company Name(Required)

Branch(Required)

Sales Rep Name(Required)

First Last

Email(Required)

Mobile(Required)

Machine Owner Details

Company Name(Required)

Name(Required)

First Last

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Mobile(Required)

Email(Required)

Machine Details

Machine Type(Required)

Machine Model Number(Required)

Machine Serial Number(Required)

Purchase Date(Required)

Date Commissioned(Required)

Hours of Use(Required)

Description of the conditions the machine has been workng in(Required)

Full description of fault (faulty is not acceptable)(Required)

Please attach photos/video of item/machine

Drop files here or

Max. file size: 8 MB.

Part numbers required (if known)

Work required to carry out repair (if known)

Approximate labour to complete repair (if known)

< 1 hour

1-2 hours

3-4 hours

5+ hours

Please Note -

The claim will be assessed by Ben Wye Engineering to determine if it will be approved. This may take up to 5 working days from when Ben Wye Engineering is first notified of the problem and proof of product failure is supplied.

If the Warranty claim is approved, a claim number will be issued to the Dealer.

Any work commenced without approval from Ben Wye Engineering and without a claim number will NOT be covered by Warranty. Repairs must be made by Ben Wye Engineering or an authorised dealer. Ben Wye Engineering will not approve invoices sent for repairs that have not been previously approved.

Travel and freight charges associated with the processing of the warranty claim will not be covered by Ben Wye Engineering and are the responsibility of the owner/purchaser.

Comments

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I’m very impressed with the quality and finish of the unit, also how robust it looks. I used the slasher for the first time yesterday and I’m very happy with how it cut, the rear wheels are a must and easy to adjust.
Thanks again from one manufacturer to another, its great to see really high class gear being built in Australia, well done.

Andrew Rowlands Ultegra
I purchased a Ben Wye Engineering & Design Citrus planter because I was looking for a way to reduce the labour cost of planting new citrus orchards. I had seen a planting device supplied by Ben Wye used in a large scale apple orchard. When I visited Ian to discuss the task he was enthusiastic and proactive about helping me with the project.

Ben Wye already have a reputation for making good equipment, it was a pleasure to meet and work with Ian on this project. I would absolutely recommend Ian and Ben Wye to anyone.

Ben KnispelNippy's
We have a high volume of Roadside Slashing to complete each year and needed to choose the right type of slasher for the job that would not break down all the time. Ben Wye steered me in the right direction with their Piranha Slasher, which we have been using for a few years now and are very happy with. The slasher is reliable, sturdy and easy to operate and get spare Blades and parts for Machinery. The result was less down time with the machinery and operator.

One thing I liked was their customer service before and after purchasing the machines. Nothing was too much trouble and they were happy to discuss any issues on operating. I found the experience informative and satisfying to know that I have the best machine for the job and the backup service there if I need it. I would recommend Ben Wye Engineering to people who need any type of Grass cutting Equipment with a back up service they can rely on.

Ken GreenHume Turf
I could not be happier with my Piranha slashers and the support of Ben Wye Engineering. My clients have been very impressed by my Piranha slasher and fire-fighting tank, and I have been and will continue to recommend Ben Wye Engineering and their products to anyone. Their willingness to accommodate customised designs, and their after-sales support is second to none, and I look forward to using their services into the future.

Darren LushHarbor Block Slashing
We have chosen to use Ben Wye Engineering for our machinery due to their ability to either custom make or adapt existing machinery to suit our needs. This includes being able to cope with rough ground in sometimes difficult terrain which is very demanding on the machinery.

Joe CeravoloR Ceravolo & Co Pty Ltd/Ceravolo Orchards Pty Ltd/Ashton Valley Fresh Pty Ltd